Cancelling you order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Brendon Marczan Ltd, Studio 287, 33 Parkway, London NW1 7PN, United Kingdom, or by email to: firstname.lastname@example.org.
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:
i) 14 days after the day we receive back from you any of the goods supplied; or
ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or
iii) If no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]
You shall return cancelled orders to: Brendon Marczan Ltd, Studio 287, 33 Parkway, London NW1 7PN, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods to us.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICASRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.
Items should be returned unused and with all Brendon Marczan packaging and tickets still attached and included. Returns that are damaged or used may not be accepted and may be sent back to the customer and/ or a refund refused.
Where provided, packaging such as authenticity cards, dust bags and information packs should be included with your return.
All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
In the event that the item is fragile and has been packaged with protective materials, these must be used to repack the goods for return. Any damage to the goods as a result of negligent repacking may mean the goods not being accepted and sent back to the customer and/ or a refund refused.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size and colour, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
Original artworks cannot be exchanged or repaired.